Frontier Communications: I am sorry for everything you all have experien...
A Frontier Communications customer review by GetHuman user ~FTR employee from November 7th, 2017
Background on ~FTR employee's case
GetHuman: ~FTR employee - can you tell our other Frontier Communications customers when your case took place?
~FTR employee: Yup. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~FTR employee a list of common Frontier Communications problems)
~FTR employee: "Change Plan" was why I was trying to call.
~FTR employee's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FTR employee: I am sorry for everything you all have experienced. I work for them in one of the call centers. I am in one of the areas that were bought out from FTR. I am looking for another career. I can't do it anymore. Lies upon lies. I fight for the underdog so I do a lot of cleaning up messes that other reps or the company have screwed up. We just went through training for the new systems we are using,..bs. It was crammed in * days. Weeks of training in * days. Again I am sorry for what this company has done to you all.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~FTR employee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FTR employee: I'd give them a two out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~FTR employee: For that I would say five out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~FTR employee: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FTR employee taken from his Frontier Communications customer service problem that occurred on November 3rd, 2017.