Frontier Communications: I have fought this company for SIX months every...
A Frontier Communications customer review by GetHuman user ~Brownwood Acres from November 1st, 2017
Background on ~Brownwood Acres's case
GetHuman: ~Brownwood Acres - can you tell our other Frontier Communications customers when your case took place?
~Brownwood Acres: Yes I can. It was morning, on October 26th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Brownwood Acres a list of common Frontier Communications problems)
~Brownwood Acres: "Make a Payment" was why I was trying to call.
~Brownwood Acres's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brownwood Acres: I have fought this company for SIX months every month because they CAN NOT get billing right. They are the absolute WORST I have ever dealt with. They charges services not wanted. They charged late fees when none should have been charged and then didn't remove them after admitting their mistakes. If you have any other choice, avoid Frontier like it's a plague, because it is.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Brownwood Acres: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brownwood Acres: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Brownwood Acres: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Brownwood Acres: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brownwood Acres taken from his Frontier Communications customer service problem that occurred on October 26th, 2017.