Frontier Communications: I have had static on my phone for a long time...
A Frontier Communications customer review by GetHuman user ~Mr.Fan from November 12th, 2017
Background on ~Mr.Fan's case
GetHuman: ~Mr.Fan - can you tell our other Frontier Communications customers when your case took place?
~Mr.Fan: Sure. It was evening, on November 10th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Mr.Fan a list of common Frontier Communications problems)
~Mr.Fan: "Technical Support" was why I was trying to call.
~Mr.Fan's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mr.Fan: I have had static on my phone for a long time. I thought it was because I had a bad phone. That's what the rep from Verizon said. Frontier bought Verizon and I bought a new phone. The static was still there. I called Frontier. I actually got a U.S. citizen. It turnes out Frontier is U.S.A based only....Very cool in my book.. Keep It local. This company just bought a much bigger plant area than they have ever had and yet they seem to have it together. They told me that I had a cable problem and would send a tech out make the repair. It took the technicain ** minutes to make the repair on the line outside and my phone was clear. My internet was faster. They also followd up with my repair service to make sure it was repaired properly. To all of you Nae Sayer's,,, Give them a chance. After all, They have a big mess to clean up from what Verizon left behind.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Mr.Fan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mr.Fan: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Mr.Fan: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Mr.Fan: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mr.Fan taken from his Frontier Communications customer service problem that occurred on November 10th, 2017.