Frontier Communications: Never in my life have I dealt with a company (A...
A Frontier Communications customer review by GetHuman user ~GodHelpMe from November 5th, 2017
Background on ~GodHelpMe's case
GetHuman: ~GodHelpMe - can you tell our other Frontier Communications customers when your case took place?
~GodHelpMe: Yes I can. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~GodHelpMe a list of common Frontier Communications problems)
~GodHelpMe: "Make a Payment" was why I was trying to call.
~GodHelpMe's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GodHelpMe: Never in my life have I dealt with a company (ANY company) so inept as Frontier. My business phone service was switched to Frontier when Verizon bailed out. In almost ** months of service, I have received only one paper statement, despite the fact I requested only paper statements and have called every month to get this fixed.**I've tried setting up an account online to pay my bills, but it says my user name and password are "invalid". When I try to obtain my user name or password via email, it says my email address is invalid, despite the fact that Frontier has been corresponding via THIS email address. When I try to set up another account using my business account number, it says I can't because that acc. number is already registered. (But it won't give me any information as to how to access it on-line.)**Every month I call customer service for information to pay my bill (including how much I owe, since I'm not getting a paper statement and cannot access my account online.) and I get
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~GodHelpMe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GodHelpMe: I'd give them a two out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~GodHelpMe: For that I would say five out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~GodHelpMe: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GodHelpMe taken from his Frontier Communications customer service problem that occurred on November 2nd, 2017.