GE Appliances: We used to have GE extended warranties for all...
A GE Appliances customer review by GetHuman user GetHuman-269155 from October 30th, 2017
Background on GetHuman-269155's case
GetHuman: GetHuman-269155 - can you tell our other GE Appliances customers when your case took place?
GetHuman-269155: Yes I can. It was afternoon, on October 28th.
GetHuman: Did you reach out to GE Appliances, and if so, how?
GetHuman: And which of these common GE Appliances customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-269155 a list of common GE Appliances problems)
GetHuman-269155: "Technical support" was why I was trying to call.
GetHuman-269155's review of GE Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's GE Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-269155: We used to have GE extended warranties for all our appliances. It used to be a good value. I even got a dead fridge replaced for shipping costs. Then, recently, I needed a repair, and found out I could no longer schedule it online, but had to call an *** number and talk to someone not in this country. The next repair I had (OK, I confess, I will never buy another GE appliance, but I am keeping the ones I have till they die), the man in the other country (someplace where they speak Spanish) told me he could not find my contract, they would put a work order on it, and to call back in ** hours. Well, I had paid for the warranty, I wanted the repair, my appliance was broken, but I couldn*€*t get any service. And, of course, they never called back. Eventually I got a supervisor, after days of calling. The supervisor said they had my warranty, but there were no providers in my area. I still naively thought I was with GE, and I knew there were many GE service people in my area -- I live in
GetHuman: Let's quantify your experience contacting GE Appliances. On a scale of 1 to 5, how easy is it go get help on a GE Appliances problem?
GetHuman-269155: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-269155: I'd give them a three out of five on communication.
GetHuman: And what about GE Appliances's ability to quickly and effectively address your problem?
GetHuman-269155: For that I would say four out of five.
GetHuman: And finally- any advice for other GE Appliances customers?
GetHuman-269155: Call them early in the day or late. Don't forget any personal or account information you might need for GE Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-269155 taken from his GE Appliances customer service problem that occurred on October 28th, 2017.