GE Money Bank: I didn't call them, they called me! couldn't un...

A GE Money Bank customer review by GetHuman user ~unhappy from November 8th, 2017

Background on ~unhappy's case

GetHuman: ~unhappy - can you tell our other GE Money Bank customers when your case took place?
~unhappy: Yup. It was afternoon, on October 31st.
GetHuman: Did you reach out to GE Money Bank, and if so, how?
~unhappy: I used the 800-333-1071 number I found for on the GetHuman GE Money Bank customer phone number page I was on: GE Money Bank Customer Service Phone Number
GetHuman: And which of these common GE Money Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy a list of common GE Money Bank problems)
~unhappy: "Question" was why I was trying to call.

~unhappy's review of GE Money Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's GE Money Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy: I didn't call them, they called me! couldn't understand Indian woman's heavy accent. She wanted all personal info before she would tell me why they called. finally got that they were calling from the fraud division about my account. after ** minutes of HORRIBLE customer service, it was a SCAM...there was NOTHING wrong with my account, they just wanted to sell me antifraud insurance! This is an UNACCEPTABLE business practice!!
GetHuman: Let's quantify your experience contacting GE Money Bank. On a scale of 1 to 5, how easy is it go get help on a GE Money Bank problem?
~unhappy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy: I'd give them a two out of five on communication.
GetHuman: And what about GE Money Bank's ability to quickly and effectively address your problem?
~unhappy: For that I would say one out of five.
GetHuman: And finally- any advice for other GE Money Bank customers?
~unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for GE Money Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy taken from his GE Money Bank customer service problem that occurred on October 31st, 2017.

GE Money Bank

1.00 of 5 stars | 14 reviews

~unhappy's GE Money Bank Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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