Garmin: After chatting with tech support for ** min, he...
A Garmin customer review by GetHuman user GetHuman-240168 from October 30th, 2017
Background on GetHuman-240168's case
GetHuman: GetHuman-240168 - can you tell our other Garmin customers when your case took place?
GetHuman-240168: Yup. It was morning, on October 23rd.
GetHuman: Did you reach out to Garmin, and if so, how?
GetHuman: And which of these common Garmin customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-240168 a list of common Garmin problems)
GetHuman-240168: "Device Support" was why I was trying to call.
GetHuman-240168's review of Garmin customer service
GetHuman: So how would you sum up your experience for GetHuman's Garmin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-240168: After chatting with tech support for ** min, he told me he would transfer me to "software support" & my wait would be less than * min. That ended up being ** min before I was switched back to the same original number with a hold of "greater than ** min." so I hung up. * hr ** minutes of my life I can never get back!!!!
GetHuman: Let's quantify your experience contacting Garmin. On a scale of 1 to 5, how easy is it go get help on a Garmin problem?
GetHuman-240168: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-240168: I'd give them a three out of five on communication.
GetHuman: And what about Garmin's ability to quickly and effectively address your problem?
GetHuman-240168: For that I would say four out of five.
GetHuman: And finally- any advice for other Garmin customers?
GetHuman-240168: Call them early in the day or late. Don't forget any personal or account information you might need for Garmin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-240168 taken from his Garmin customer service problem that occurred on October 23rd, 2017.