Garmin: I actually dreaded getting started with my prob...

A Garmin customer review by GetHuman user ~MasonD from November 19th, 2017

Background on ~MasonD's case

GetHuman: ~MasonD - can you tell our other Garmin customers when your case took place?
~MasonD: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Garmin, and if so, how?
~MasonD: I used the 800-800-1020 number I found for on the GetHuman Garmin customer phone number page I was on: Garmin Customer Service Phone Number
GetHuman: And which of these common Garmin customer issues best describes the reason you wanted to talk to them?
(Shows ~MasonD a list of common Garmin problems)
~MasonD: "Warranty claim" was why I was trying to call.

~MasonD's review of Garmin customer service

GetHuman: So how would you sum up your experience for GetHuman's Garmin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MasonD: I actually dreaded getting started with my problem. The help was well beyond my expectations. How about fixing OBAMA CARE?
GetHuman: Let's quantify your experience contacting Garmin. On a scale of 1 to 5, how easy is it go get help on a Garmin problem?
~MasonD: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MasonD: I'd give them a three out of five on communication.
GetHuman: And what about Garmin's ability to quickly and effectively address your problem?
~MasonD: For that I would say five out of five.
GetHuman: And finally- any advice for other Garmin customers?
~MasonD: Call them early in the day or late. Don't forget any personal or account information you might need for Garmin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MasonD taken from his Garmin customer service problem that occurred on November 11th, 2017.

Garmin

4.73 of 5 stars | 64 reviews

~MasonD's Garmin Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Garmin, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Garmin in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!