Gateway Computers: Agent was very helpful and kind. He felt that i...
A Gateway Computers customer review by GetHuman user ~Scott Foley from November 23rd, 2017
Background on ~Scott Foley's case
GetHuman: ~Scott Foley - can you tell our other Gateway Computers customers when your case took place?
~Scott Foley: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Gateway Computers, and if so, how?
GetHuman: And which of these common Gateway Computers customer issues best describes the reason you wanted to talk to them?
(Shows ~Scott Foley a list of common Gateway Computers problems)
~Scott Foley: "Returns" was why I was trying to call.
~Scott Foley's review of Gateway Computers customer service
GetHuman: So how would you sum up your experience for GetHuman's Gateway Computers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scott Foley: Agent was very helpful and kind. He felt that it was still his duty to help we even though my warranty was expired!
GetHuman: Let's quantify your experience contacting Gateway Computers. On a scale of 1 to 5, how easy is it go get help on a Gateway Computers problem?
~Scott Foley: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scott Foley: I'd give them a five out of five on communication.
GetHuman: And what about Gateway Computers's ability to quickly and effectively address your problem?
~Scott Foley: For that I would say four out of five.
GetHuman: And finally- any advice for other Gateway Computers customers?
~Scott Foley: Call them early in the day or late. Don't forget any personal or account information you might need for Gateway Computers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Scott Foley taken from his Gateway Computers customer service problem that occurred on November 16th, 2017.