Gateway Computers: If you don't have a current serial number for a...
A Gateway Computers customer review by GetHuman user ~Frustrated Gateway Owner from November 5th, 2017
Background on ~Frustrated Gateway Owner's case
GetHuman: ~Frustrated Gateway Owner - can you tell our other Gateway Computers customers when your case took place?
~Frustrated Gateway Owner: Yes. It was afternoon, on October 29th.
GetHuman: Did you reach out to Gateway Computers, and if so, how?
GetHuman: And which of these common Gateway Computers customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated Gateway Owner a list of common Gateway Computers problems)
~Frustrated Gateway Owner: "Returns" was why I was trying to call.
~Frustrated Gateway Owner's review of Gateway Computers customer service
GetHuman: So how would you sum up your experience for GetHuman's Gateway Computers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated Gateway Owner: If you don't have a current serial number for a Gateway product, they make it impossible to talk to a live person. What terrible customer service!
GetHuman: Let's quantify your experience contacting Gateway Computers. On a scale of 1 to 5, how easy is it go get help on a Gateway Computers problem?
~Frustrated Gateway Owner: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated Gateway Owner: I'd give them a five out of five on communication.
GetHuman: And what about Gateway Computers's ability to quickly and effectively address your problem?
~Frustrated Gateway Owner: For that I would say four out of five.
GetHuman: And finally- any advice for other Gateway Computers customers?
~Frustrated Gateway Owner: Call them early in the day or late. Don't forget any personal or account information you might need for Gateway Computers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated Gateway Owner taken from his Gateway Computers customer service problem that occurred on October 29th, 2017.