Gateway Computers: i just want to comment on a computer i bought...
A Gateway Computers customer review by GetHuman user GetHuman-75236 from November 16th, 2017
Background on GetHuman-75236's case
GetHuman: GetHuman-75236 - can you tell our other Gateway Computers customers when your case took place?
GetHuman-75236: Sure. It was afternoon, on November 7th.
GetHuman: Did you reach out to Gateway Computers, and if so, how?
GetHuman: And which of these common Gateway Computers customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-75236 a list of common Gateway Computers problems)
GetHuman-75236: "Warranty claim" was why I was trying to call.
GetHuman-75236's review of Gateway Computers customer service
GetHuman: So how would you sum up your experience for GetHuman's Gateway Computers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-75236: i just want to comment on a computer i bought * years ago from gateway. at the time i poo pooed the plastic construction.*since that time i have been very happy with the computers capabilities. unfortunately the mediums of * years ago are becoming more complex for this set up but still i can navagate. One other thing if i want to contact you it should be as simple as enter you email address and write a message. as you and everyone else has it now you have to spen near a half hour finguring out where the box to write you comments is and then it does not work. that can realy **** someone off spending all that time for nothing.
GetHuman: Let's quantify your experience contacting Gateway Computers. On a scale of 1 to 5, how easy is it go get help on a Gateway Computers problem?
GetHuman-75236: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-75236: I'd give them a two out of five on communication.
GetHuman: And what about Gateway Computers's ability to quickly and effectively address your problem?
GetHuman-75236: For that I would say one out of five.
GetHuman: And finally- any advice for other Gateway Computers customers?
GetHuman-75236: Call them early in the day or late. Don't forget any personal or account information you might need for Gateway Computers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-75236 taken from his Gateway Computers customer service problem that occurred on November 7th, 2017.