Geek Squad: I had to call twice after being hung up on the...
A Geek Squad customer review by GetHuman user ~Unhappilyyours from October 24th, 2017
Background on ~Unhappilyyours's case
GetHuman: ~Unhappilyyours - can you tell our other Geek Squad customers when your case took place?
~Unhappilyyours: Yes. It was afternoon, on October 23rd.
GetHuman: Did you reach out to Geek Squad, and if so, how?
GetHuman: And which of these common Geek Squad customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappilyyours a list of common Geek Squad problems)
~Unhappilyyours: "Track an Order" was why I was trying to call.
~Unhappilyyours's review of Geek Squad customer service
GetHuman: So how would you sum up your experience for GetHuman's Geek Squad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappilyyours: I had to call twice after being hung up on the first time. The agent disconnected the call without saying anything and then I was placed on hold for ** min utes when I called back
GetHuman: Let's quantify your experience contacting Geek Squad. On a scale of 1 to 5, how easy is it go get help on a Geek Squad problem?
~Unhappilyyours: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappilyyours: I'd give them a five out of five on communication.
GetHuman: And what about Geek Squad's ability to quickly and effectively address your problem?
~Unhappilyyours: For that I would say two out of five.
GetHuman: And finally- any advice for other Geek Squad customers?
~Unhappilyyours: Call them early in the day or late. Don't forget any personal or account information you might need for Geek Squad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappilyyours taken from his Geek Squad customer service problem that occurred on October 23rd, 2017.