Globe Telecom: Globe customer service should add this prefix b...
A Globe Telecom customer review by GetHuman user ~sp3llv3xit from November 5th, 2017
Background on ~sp3llv3xit's case
GetHuman: ~sp3llv3xit - can you tell our other Globe Telecom customers when your case took place?
~sp3llv3xit: Yes I can. It was afternoon, on October 28th.
GetHuman: Did you reach out to Globe Telecom, and if so, how?
GetHuman: And which of these common Globe Telecom customer issues best describes the reason you wanted to talk to them?
(Shows ~sp3llv3xit a list of common Globe Telecom problems)
~sp3llv3xit: "Service problem" was why I was trying to call.
~sp3llv3xit's review of Globe Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's Globe Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sp3llv3xit: Globe customer service should add this prefix before the word service -- "dis". Where do Globe source their employees? These guys sound like they're still in high school.**There was one representative who argued with me when I told her that Globe Telecom's employees are largely comprised of idiots. She said, "I disagree sir. We are not that idiot." Needless to say, she just proved my point. When I was using a Blackberry, I called in and asked for assistance in configuring the device' network settings. After explaining to this man that I want him to run the settings by me over the phone, he said he got it and will create a case. I asked him, "Hold on. Why are you creating a case?"*This CSR replied, "I am forwarding your request to swap your Blackberry for an iPhone, sir." **What do you call him? An idiot, right?
GetHuman: Let's quantify your experience contacting Globe Telecom. On a scale of 1 to 5, how easy is it go get help on a Globe Telecom problem?
~sp3llv3xit: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sp3llv3xit: I'd give them a three out of five on communication.
GetHuman: And what about Globe Telecom's ability to quickly and effectively address your problem?
~sp3llv3xit: For that I would say one out of five.
GetHuman: And finally- any advice for other Globe Telecom customers?
~sp3llv3xit: Call them early in the day or late. Don't forget any personal or account information you might need for Globe Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sp3llv3xit taken from his Globe Telecom customer service problem that occurred on October 28th, 2017.