Google Pay: The number hung up on me twice. Had a proble wi...
A Google Pay customer review by GetHuman user ~Richard Pegram from November 18th, 2017
Background on ~Richard Pegram's case
GetHuman: ~Richard Pegram - can you tell our other Google Pay customers when your case took place?
~Richard Pegram: Sure. It was afternoon, on November 9th.
GetHuman: Did you reach out to Google Pay, and if so, how?
GetHuman: And which of these common Google Pay customer issues best describes the reason you wanted to talk to them?
(Shows ~Richard Pegram a list of common Google Pay problems)
~Richard Pegram: "Problem With a Payment" was why I was trying to call.
~Richard Pegram's review of Google Pay customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Pay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Richard Pegram: The number hung up on me twice. Had a proble with invioce. trying to check it out. need heip. ***-****
GetHuman: Let's quantify your experience contacting Google Pay. On a scale of 1 to 5, how easy is it go get help on a Google Pay problem?
~Richard Pegram: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Richard Pegram: I'd give them a five out of five on communication.
GetHuman: And what about Google Pay's ability to quickly and effectively address your problem?
~Richard Pegram: For that I would say two out of five.
GetHuman: And finally- any advice for other Google Pay customers?
~Richard Pegram: Call them early in the day or late. Don't forget any personal or account information you might need for Google Pay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Richard Pegram taken from his Google Pay customer service problem that occurred on November 9th, 2017.