Google Play: Every third word out.of this persons mouth was...
A Google Play customer review by GetHuman user ~Cotyaslippin from November 18th, 2017
Background on ~Cotyaslippin's case
GetHuman: ~Cotyaslippin - can you tell our other Google Play customers when your case took place?
~Cotyaslippin: Sure. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows ~Cotyaslippin a list of common Google Play problems)
~Cotyaslippin: "Update Account Information" was why I was trying to call.
~Cotyaslippin's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cotyaslippin: Every third word out.of this persons mouth was "umm" she gave me the exact same speech as the *previous operators I spoke to gave. Thats right, same issue * different calls amongst a weeks time. The froze my acct. saying it was under review and I couldnt make any purchases for a few days. So I wait the time,still same issue,go throught it again,pho.e call same speech and wait. U guessed it still same issue just to get the exact same speech. We finally resolved my issue by them deleting my google wallet acct and refunding my money. Wanna guess how long thats gona take? So google may have alot of satisfied customers but the ones that arent are the ones that truely got **** on.
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
~Cotyaslippin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cotyaslippin: I'd give them a two out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
~Cotyaslippin: For that I would say five out of five.
GetHuman: And finally- any advice for other Google Play customers?
~Cotyaslippin: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cotyaslippin taken from his Google Play customer service problem that occurred on November 10th, 2017.