Google Play: First of all, the rep was trained in every answ...
A Google Play customer review by GetHuman user ~Intllectual Individual from November 25th, 2017
Background on ~Intllectual Individual's case
GetHuman: ~Intllectual Individual - can you tell our other Google Play customers when your case took place?
~Intllectual Individual: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows ~Intllectual Individual a list of common Google Play problems)
~Intllectual Individual: "Refund or Suspicious Charges" was why I was trying to call.
~Intllectual Individual's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Intllectual Individual: First of all, the rep was trained in every answer to every question.**I AM VERY CONCERNED THAT EVERY APP REQUIRES THE ABILITY TO TURN YOUR CAMERA & MICROPHONE ON WHENEVER THEY PLEASE, GET INTO YOUR FILES, CONTACTS AND ALL SORT OF OTHER THINGS THAT HAVE NOTHING TO DO WITH THE FUNCTIONALITY OF THE PROGRAM!!**THE BOTTOM LINE IS: APPS ARE BOIS, PROGRAMMED TO SNOOP INTO ALL OF YOUR BUSINESS WHETHER YOU WANT THEM TO OR NOT.**What choice do you have to prevent this?**NONE!!
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
~Intllectual Individual: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Intllectual Individual: I'd give them a five out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
~Intllectual Individual: For that I would say five out of five.
GetHuman: And finally- any advice for other Google Play customers?
~Intllectual Individual: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Intllectual Individual taken from his Google Play customer service problem that occurred on November 19th, 2017.