Google Play: The first call, I could hear but the rep could...
A Google Play customer review by GetHuman user ~the mick from November 19th, 2017
Background on ~the mick's case
GetHuman: ~the mick - can you tell our other Google Play customers when your case took place?
~the mick: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows ~the mick a list of common Google Play problems)
~the mick: "Refund or Suspicious Charges" was why I was trying to call.
~the mick's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~the mick: The first call, I could hear but the rep could not. I called again, spoke to Phyllis Green, who was fantastic. She resolved the problem, and was efficient and pleasant.
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
~the mick: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~the mick: I'd give them a five out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
~the mick: For that I would say four out of five.
GetHuman: And finally- any advice for other Google Play customers?
~the mick: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~the mick taken from his Google Play customer service problem that occurred on November 11th, 2017.