Google Play: When trying to redeem a digital copy of a movie...
A Google Play customer review by GetHuman user ~The Celtic Smile from November 21st, 2017
Background on ~The Celtic Smile's case
GetHuman: ~The Celtic Smile - can you tell our other Google Play customers when your case took place?
~The Celtic Smile: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows ~The Celtic Smile a list of common Google Play problems)
~The Celtic Smile: "Gift Card Won't Load" was why I was trying to call.
~The Celtic Smile's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Celtic Smile: When trying to redeem a digital copy of a movie, it was asking for a code I didn't have, so I called. As it would have a ** min wait for a movie tech, the rep searched on her own and found out it was suppose to autopopulate, but it hadn't. So she stayed on while I started the process again and voila!
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
~The Celtic Smile: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Celtic Smile: I'd give them a five out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
~The Celtic Smile: For that I would say two out of five.
GetHuman: And finally- any advice for other Google Play customers?
~The Celtic Smile: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Celtic Smile taken from his Google Play customer service problem that occurred on November 19th, 2017.