Green Dot: I am very disappointed at the level of inconven...
A Green Dot customer review by GetHuman user ~totally disappointed from November 23rd, 2017
Background on ~totally disappointed 's case
GetHuman: ~totally disappointed - can you tell our other Green Dot customers when your case took place?
~totally disappointed : Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~totally disappointed a list of common Green Dot problems)
~totally disappointed : "Can't Access Funds" was why I was trying to call.
~totally disappointed 's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~totally disappointed : I am very disappointed at the level of inconvenience I've had to endure as a result of doing business with green dot. From the rude reps who I find it very difficult to communicate with in English to the fact that I purchased my card in late June and still haven't received my personalized card and none of your reps can find a way to get this card to me with out further inconvenience.I would ask for my money back but I am told you have to mail a check smh
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~totally disappointed : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~totally disappointed : I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~totally disappointed : For that I would say three out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~totally disappointed : Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~totally disappointed taken from his Green Dot customer service problem that occurred on November 20th, 2017.