Green Dot: I bought a card and online want let me activate...
A Green Dot customer review by GetHuman user ~Kool aid 36 from November 24th, 2017
Background on ~Kool aid 36's case
GetHuman: ~Kool aid 36 - can you tell our other Green Dot customers when your case took place?
~Kool aid 36: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Kool aid 36 a list of common Green Dot problems)
~Kool aid 36: "Refund" was why I was trying to call.
~Kool aid 36's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kool aid 36: I bought a card and online want let me activate or register it. Call **** customer service number and they keep hanging up on me.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Kool aid 36: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kool aid 36: I'd give them a three out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Kool aid 36: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Kool aid 36: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kool aid 36 taken from his Green Dot customer service problem that occurred on November 20th, 2017.