Groupon: Waited that long almost an hour really!then tol...
A Groupon customer review by GetHuman user ~groupons sucks from November 24th, 2017
Background on ~groupons sucks's case
GetHuman: ~groupons sucks - can you tell our other Groupon customers when your case took place?
~groupons sucks: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~groupons sucks a list of common Groupon problems)
~groupons sucks: "Overcharge/Strange charge" was why I was trying to contact.
~groupons sucks's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~groupons sucks: Waited that long almost an hour really!then told I was being placed on hold she hung up so called back waited **min and cancelled item
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~groupons sucks: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~groupons sucks: I'd give them a two out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~groupons sucks: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~groupons sucks: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~groupons sucks taken from his Groupon customer service problem that occurred on November 23rd, 2017.