H&R Block: I was the first scheduled morning appointment i...
A H&R Block customer review by GetHuman user ~Kaye from November 21st, 2017
Background on ~Kaye's case
GetHuman: ~Kaye - can you tell our other H&R Block customers when your case took place?
~Kaye: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Kaye a list of common H&R Block problems)
~Kaye: "Ask For Tax Help" was why I was trying to call.
~Kaye's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kaye: I was the first scheduled morning appointment in the office that I visited. Even still, when I arrived I had to wait an additional ** minutes for the preparer to gather documents required for filing. When filing, these issues arose.**) STRIKE ONE: The preparer did not understand how to report my educational credits and asked me to return that afternoon for a second appointment. (This should've been reason enough for me not to trust H&R Block - the expert wasn't at all an "expert.") **) STRIKE TWO: The filing fee, as a student, with no (what I perceived to be) complicated deductions was $***.**.**) STRIKE THREE: When I returned, the accountant was incredibly unprofessional and rude, stating that she had "others waiting" and hinted that I should rush through remaining paperwork. Mind you, she took all of *four* hours to get back to me * call me in for the afternoon follow-up appt. **There are some decent offices out there, I'm sure, but this wasn't one of them. I am extremely disappo
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Kaye: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kaye: I'd give them a three out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Kaye: For that I would say two out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Kaye: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kaye taken from his H&R Block customer service problem that occurred on November 17th, 2017.