H&R Block: Waited **minutes and call was dropped. Called...
A H&R Block customer review by GetHuman user ~super frustrated from November 15th, 2017
Background on ~super frustrated's case
GetHuman: ~super frustrated - can you tell our other H&R Block customers when your case took place?
~super frustrated: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~super frustrated a list of common H&R Block problems)
~super frustrated: "Track a Tax Return" was why I was trying to call.
~super frustrated's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~super frustrated: Waited **minutes and call was dropped. Called back to wait another ** minutes. Gentleman was OK but was technical and could not answer my questions about the forms for ****-B. Time on second call was ** minutes with no help or answer to my question.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~super frustrated: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~super frustrated: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~super frustrated: For that I would say three out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~super frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~super frustrated taken from his H&R Block customer service problem that occurred on November 11th, 2017.