H2O Wireless: I bought my phone last week from H*O wireless...
A H2O Wireless customer review by GetHuman user ~Don't buy H2O from November 11th, 2017
Background on ~Don't buy H2O's case
GetHuman: ~Don't buy H2O - can you tell our other H2O Wireless customers when your case took place?
~Don't buy H2O: Sure. It was afternoon, on November 3rd.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Don't buy H2O a list of common H2O Wireless problems)
~Don't buy H2O: "Technical support" was why I was trying to call.
~Don't buy H2O's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Don't buy H2O: I bought my phone last week from H*O wireless. It is Samsung Solstice SGH A***. It was working until today when I got "NO SIM MODE" message on my phone. I can't receive or send phone calls. *I called H*O wireless and the first time they hanged up and the second time the person was not able to help me, she just wrote a report. Also I chatted online with customer support and after hour of talking she put me on time out. Finally and after * hours on chatting they told me that I need to buy new phone because the phone that I bought from them a week ago is bad.
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~Don't buy H2O: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Don't buy H2O: I'd give them a five out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~Don't buy H2O: For that I would say two out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~Don't buy H2O: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Don't buy H2O taken from his H2O Wireless customer service problem that occurred on November 3rd, 2017.