HP: Extremely disappointed with the service and wh...
A HP customer review by GetHuman user ~Ganesh Narayan from November 20th, 2017
Background on ~Ganesh Narayan's case
GetHuman: ~Ganesh Narayan - can you tell our other HP customers when your case took place?
~Ganesh Narayan: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Ganesh Narayan a list of common HP problems)
~Ganesh Narayan: "Repairs" was why I was trying to call.
~Ganesh Narayan's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ganesh Narayan: Extremely disappointed with the service and what was sold to me was based on misleading facts . The person who sold me the total care pack from India did not mention that post recovery any data transfer wil not be covered under the service plan . Also, she never came back on the issue or emailed me on the issue and kept me waiting until I called back . This is not expected of HP and would like to raise a formal complaint and have the entire amount paid for the service plan refunded
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Ganesh Narayan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ganesh Narayan: I'd give them a one out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Ganesh Narayan: For that I would say four out of five.
GetHuman: And finally- any advice for other HP customers?
~Ganesh Narayan: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ganesh Narayan taken from his HP customer service problem that occurred on November 18th, 2017.