HP: This was the first phone call that the agent un...
A HP customer review by GetHuman user ~Barbara Sullivan from November 25th, 2017
Background on ~Barbara Sullivan's case
GetHuman: ~Barbara Sullivan - can you tell our other HP customers when your case took place?
~Barbara Sullivan: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Barbara Sullivan a list of common HP problems)
~Barbara Sullivan: "Repairs" was why I was trying to call.
~Barbara Sullivan's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barbara Sullivan: This was the first phone call that the agent understood my question and told me how to deal with it. When I called the support number the person was not at all helpful.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Barbara Sullivan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barbara Sullivan: I'd give them a three out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Barbara Sullivan: For that I would say two out of five.
GetHuman: And finally- any advice for other HP customers?
~Barbara Sullivan: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barbara Sullivan taken from his HP customer service problem that occurred on November 15th, 2017.