Harbor Freight Tool Company: BEATS THEIR CALL CENTER. PEOPLOE THERE JUST REA...
A Harbor Freight Tool Company customer review by GetHuman user ~mad customer from November 11th, 2017
Background on ~mad customer's case
GetHuman: ~mad customer - can you tell our other Harbor Freight Tool Company customers when your case took place?
~mad customer: Sure. It was late at night, on November 4th.
GetHuman: Did you reach out to Harbor Freight Tool Company, and if so, how?
GetHuman: And which of these common Harbor Freight Tool Company customer issues best describes the reason you wanted to talk to them?
(Shows ~mad customer a list of common Harbor Freight Tool Company problems)
~mad customer: "Complaint" was why I was trying to call.
~mad customer's review of Harbor Freight Tool Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Harbor Freight Tool Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad customer: BEATS THEIR CALL CENTER. PEOPLOE THERE JUST READ OFF A SCRIPT AND ARE NO HELP. NEED BETTER TRAINING FOR STORE MANAGERS..WILL ELIMINATE COMPLAINTS
GetHuman: Let's quantify your experience contacting Harbor Freight Tool Company. On a scale of 1 to 5, how easy is it go get help on a Harbor Freight Tool Company problem?
~mad customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad customer: I'd give them a three out of five on communication.
GetHuman: And what about Harbor Freight Tool Company's ability to quickly and effectively address your problem?
~mad customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Harbor Freight Tool Company customers?
~mad customer: Call them early in the day or late. Don't forget any personal or account information you might need for Harbor Freight Tool Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad customer taken from his Harbor Freight Tool Company customer service problem that occurred on November 4th, 2017.