Harbor Freight Tool Company: THE FACT IS, I'M STILL-WAITING, *** HOURS PLUS...
A Harbor Freight Tool Company customer review by GetHuman user ~TOOL USER 25+ NO MORE from November 15th, 2017
Background on ~TOOL USER 25+ NO MORE's case
GetHuman: ~TOOL USER 25+ NO MORE - can you tell our other Harbor Freight Tool Company customers when your case took place?
~TOOL USER 25+ NO MORE: Sure. It was morning, on November 8th.
GetHuman: Did you reach out to Harbor Freight Tool Company, and if so, how?
GetHuman: And which of these common Harbor Freight Tool Company customer issues best describes the reason you wanted to talk to them?
(Shows ~TOOL USER 25+ NO MORE a list of common Harbor Freight Tool Company problems)
~TOOL USER 25+ NO MORE: "Repairs" was why I was trying to call.
~TOOL USER 25+ NO MORE's review of Harbor Freight Tool Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Harbor Freight Tool Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TOOL USER 25+ NO MORE: THE FACT IS, I'M STILL-WAITING, *** HOURS PLUS AND COUNTING. THEY CAN'X ONE ITEM FROM MY ORDER AND PUT A FLAG IN INSTEAD. A DAY LATER I TRIED TO ORDER IT AND IT WAS AVAILABLE. TRIED TO HAVE THE SHIPPING REMOVER AS THEY SHOULD OF NEVER CAN'X AN ITEM JUST BECAUSE THEY BACK ORDER IT. WE ARE STILL WAITING TO HEARD FROM THEM. ALL IN ALL, ** EMAILS, DOZ. OF CALLS, ALWAYS THE SAME, CALL, GET TRANSFERRED AND THEN THE LINE IS DEAD.
GetHuman: Let's quantify your experience contacting Harbor Freight Tool Company. On a scale of 1 to 5, how easy is it go get help on a Harbor Freight Tool Company problem?
~TOOL USER 25+ NO MORE: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TOOL USER 25+ NO MORE: I'd give them a five out of five on communication.
GetHuman: And what about Harbor Freight Tool Company's ability to quickly and effectively address your problem?
~TOOL USER 25+ NO MORE: For that I would say four out of five.
GetHuman: And finally- any advice for other Harbor Freight Tool Company customers?
~TOOL USER 25+ NO MORE: Call them early in the day or late. Don't forget any personal or account information you might need for Harbor Freight Tool Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TOOL USER 25+ NO MORE taken from his Harbor Freight Tool Company customer service problem that occurred on November 8th, 2017.