Harbor Freight Tool Company: When it comes to Customer Satisfaction you need...
A Harbor Freight Tool Company customer review by GetHuman user ~Un happy customer from November 11th, 2017
Background on ~Un happy customer's case
GetHuman: ~Un happy customer - can you tell our other Harbor Freight Tool Company customers when your case took place?
~Un happy customer: Yup. It was afternoon, on November 4th.
GetHuman: Did you reach out to Harbor Freight Tool Company, and if so, how?
GetHuman: And which of these common Harbor Freight Tool Company customer issues best describes the reason you wanted to talk to them?
(Shows ~Un happy customer a list of common Harbor Freight Tool Company problems)
~Un happy customer: "Warranty claim" was why I was trying to call.
~Un happy customer's review of Harbor Freight Tool Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Harbor Freight Tool Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Un happy customer: When it comes to Customer Satisfaction you need an *** number!!! If I feel this way, I am sure there are at least **,*** other people that feel the same way that will not say anything and do as I am!!! Never but anything from you again!!! You just lost a customer!!! All because I have a complaint that will go unresolved over $*.**! I just spent $*** for a tool you had, at Tool King that I was prepared to buy it from you. Is the lost of a customer and bad PR worth $*.**????????? Think about this!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Harbor Freight Tool Company. On a scale of 1 to 5, how easy is it go get help on a Harbor Freight Tool Company problem?
~Un happy customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Un happy customer: I'd give them a three out of five on communication.
GetHuman: And what about Harbor Freight Tool Company's ability to quickly and effectively address your problem?
~Un happy customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Harbor Freight Tool Company customers?
~Un happy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Harbor Freight Tool Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Un happy customer taken from his Harbor Freight Tool Company customer service problem that occurred on November 4th, 2017.