Harbor Freight Tool Company: cust. service rep could not find part I need ev...
A Harbor Freight Tool Company customer review by GetHuman user ~James McBride from November 10th, 2017
Background on ~James McBride's case
GetHuman: ~James McBride - can you tell our other Harbor Freight Tool Company customers when your case took place?
~James McBride: Sure. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Harbor Freight Tool Company, and if so, how?
GetHuman: And which of these common Harbor Freight Tool Company customer issues best describes the reason you wanted to talk to them?
(Shows ~James McBride a list of common Harbor Freight Tool Company problems)
~James McBride: "Complaint" was why I was trying to call.
~James McBride's review of Harbor Freight Tool Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Harbor Freight Tool Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~James McBride: cust. service rep could not find part I need even after I gave them the model number and part number from the schematic.*Quality of service was terrible
GetHuman: Let's quantify your experience contacting Harbor Freight Tool Company. On a scale of 1 to 5, how easy is it go get help on a Harbor Freight Tool Company problem?
~James McBride: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~James McBride: I'd give them a five out of five on communication.
GetHuman: And what about Harbor Freight Tool Company's ability to quickly and effectively address your problem?
~James McBride: For that I would say four out of five.
GetHuman: And finally- any advice for other Harbor Freight Tool Company customers?
~James McBride: Call them early in the day or late. Don't forget any personal or account information you might need for Harbor Freight Tool Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~James McBride taken from his Harbor Freight Tool Company customer service problem that occurred on November 3rd, 2017.