Heartland America: I ordered a DVD duplicator from a web ad. It wa...
A Heartland America customer review by GetHuman user ~DMVermut from November 4th, 2017
Background on ~DMVermut's case
GetHuman: ~DMVermut - can you tell our other Heartland America customers when your case took place?
~DMVermut: Sure. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Heartland America, and if so, how?
GetHuman: And which of these common Heartland America customer issues best describes the reason you wanted to talk to them?
(Shows ~DMVermut a list of common Heartland America problems)
~DMVermut: "Returns" was why I was trying to call.
~DMVermut's review of Heartland America customer service
GetHuman: So how would you sum up your experience for GetHuman's Heartland America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DMVermut: I ordered a DVD duplicator from a web ad. It was never delivered. When I received my Amex charge, I called Heartland and they said they would ship it out immediately. They stalled and stalled until more than ** days had passed and now American Express refuses to open a dispute because it is "too late" and Heartland stalled me knowing the deadline would pass. They refuse to allow access to their President's office, will not take calls and demand that I write them. Letters are ignored. Do not buy from this company unless you want to be "taken"!!!
GetHuman: Let's quantify your experience contacting Heartland America. On a scale of 1 to 5, how easy is it go get help on a Heartland America problem?
~DMVermut: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DMVermut: I'd give them a five out of five on communication.
GetHuman: And what about Heartland America's ability to quickly and effectively address your problem?
~DMVermut: For that I would say one out of five.
GetHuman: And finally- any advice for other Heartland America customers?
~DMVermut: Call them early in the day or late. Don't forget any personal or account information you might need for Heartland America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DMVermut taken from his Heartland America customer service problem that occurred on October 26th, 2017.