Hertz - Customer Support: Do not rent from Hertz!!! If you don't have a"m...
A Hertz - Customer Support customer review by GetHuman user ~Unsatisfiedx10 from November 16th, 2017
Background on ~Unsatisfiedx10's case
GetHuman: ~Unsatisfiedx10 - can you tell our other Hertz - Customer Support customers when your case took place?
~Unsatisfiedx10: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Unsatisfiedx10 a list of common Hertz - Customer Support problems)
~Unsatisfiedx10: "Complaint" was why I was trying to call.
~Unsatisfiedx10's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unsatisfiedx10: Do not rent from Hertz!!! If you don't have a"major" credit card Hertz will not rent to you, please be forewarned!!! Debit card users have to have good credit or no rental!!! I found this out the hard way, after putting my car in the shop for * seven days, and reserving a car online, I got to the Hertz office to find it closed! So I called them and did an application over the phone and was denied! Wish I knew that before the online approval! Bad business, and they had no empathy for my situation, Hertz gets a Grade F- in my book. Thank God Enterprise will pick you up, or I would have been car less for * days!
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~Unsatisfiedx10: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unsatisfiedx10: I'd give them a one out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~Unsatisfiedx10: For that I would say five out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~Unsatisfiedx10: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unsatisfiedx10 taken from his Hertz - Customer Support customer service problem that occurred on November 11th, 2017.