HigherOne: I had several unauthorized charges posted to my...
A HigherOne customer review by GetHuman user ~SickofOTCandHigherOne from November 6th, 2017
Background on ~SickofOTCandHigherOne's case
GetHuman: ~SickofOTCandHigherOne - can you tell our other HigherOne customers when your case took place?
~SickofOTCandHigherOne: Sure. It was evening, on October 30th.
GetHuman: Did you reach out to HigherOne, and if so, how?
GetHuman: And which of these common HigherOne customer issues best describes the reason you wanted to talk to them?
(Shows ~SickofOTCandHigherOne a list of common HigherOne problems)
~SickofOTCandHigherOne: "Extension" was why I was trying to call.
~SickofOTCandHigherOne's review of HigherOne customer service
GetHuman: So how would you sum up your experience for GetHuman's HigherOne customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SickofOTCandHigherOne: I had several unauthorized charges posted to my account. I put all of these charges in dispute, filled out the forms and then put an "ACH Block" on my account. (Or so I thought.) Since I had no money on the account* HigherOne charged me $**.** "insufficient funds" fee for each charge! The Dispute dept. does not have a direct phone number to call. So you have to fax information to them. This dept also does not have an direct e-mail address* yet continuously sends lame, pathetic "chain-letters" via e-mail. These "chain-letters" request the same ignorant information every time. If HigherOne's dispute deparment wants more specific information from me, then contact me directly. Why not call me on the phone? Since I have to post my phone number several times on their stupid Dispute form, they should have the number! This company may be convenient for the schools that use their services, but it is NOT CONVENIENT FOR THE STUDENTS!!! The administration & cashier's office at Ozarks Technical C
GetHuman: Let's quantify your experience contacting HigherOne. On a scale of 1 to 5, how easy is it go get help on a HigherOne problem?
~SickofOTCandHigherOne: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SickofOTCandHigherOne: I'd give them a two out of five on communication.
GetHuman: And what about HigherOne's ability to quickly and effectively address your problem?
~SickofOTCandHigherOne: For that I would say one out of five.
GetHuman: And finally- any advice for other HigherOne customers?
~SickofOTCandHigherOne: Call them early in the day or late. Don't forget any personal or account information you might need for HigherOne to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SickofOTCandHigherOne taken from his HigherOne customer service problem that occurred on October 30th, 2017.