Houston Chronicle: A month ago I tried to subscribe to the Sun. Ch...
A Houston Chronicle customer review by GetHuman user ~Marolyn Block from November 7th, 2017
Background on ~Marolyn Block's case
GetHuman: ~Marolyn Block - can you tell our other Houston Chronicle customers when your case took place?
~Marolyn Block: Yup. It was morning, on November 4th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Marolyn Block a list of common Houston Chronicle problems)
~Marolyn Block: "Cancel or change subscription" was why I was trying to call.
~Marolyn Block's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marolyn Block: A month ago I tried to subscribe to the Sun. Chronicle for my ** year old father in law. He is yet to get a newspaper on Sun. I keep calling and getting a refund but still no paper and am sick of this. Will cancel if he does not get next one.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Marolyn Block: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marolyn Block: I'd give them a one out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Marolyn Block: For that I would say four out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Marolyn Block: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marolyn Block taken from his Houston Chronicle customer service problem that occurred on November 4th, 2017.