Houston Chronicle: I am exhausted trying to get a Chronicle. I hav...
A Houston Chronicle customer review by GetHuman user ~Tom from November 22nd, 2017
Background on ~Tom's case
GetHuman: ~Tom - can you tell our other Houston Chronicle customers when your case took place?
~Tom: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Tom a list of common Houston Chronicle problems)
~Tom: "Billing issue" was why I was trying to call.
~Tom's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tom: I am exhausted trying to get a Chronicle. I have been a subscriber for *** years however at least ever ** days I do not receive a Chronicle. I live at **** Harrison St. Beaumont, TX ***** and am suppose to receive * papers daily. They are the Chronicle, The Enterprise and The Wall Street Journal. On Sunday the Wall Street Journal is not published so I receive the NY Times. Over the past year I have missed the Chronicle over ** times because the carrier is careless to say the least I may get * Enterprises or * Wall Street Journals but no Chronicle. This is very aggravating. I am over ** and I should not have to deal with such incompetence which never ends no matter how many times I call. You and the Enterprise say that you will re deliver the same day but that never happens. Please show this complaint to the Circulation Manager for the Chronicle and the Enterprise. Thanks, Thomas J Sibley *** *** ****. email, *****@***.com
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Tom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tom: I'd give them a three out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Tom: For that I would say two out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Tom: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tom taken from his Houston Chronicle customer service problem that occurred on November 20th, 2017.