Houston Chronicle: Not one of my phone calls over three days gets...
A Houston Chronicle customer review by GetHuman user ~Jim R from November 28th, 2017
Background on ~Jim R's case
GetHuman: ~Jim R - can you tell our other Houston Chronicle customers when your case took place?
~Jim R: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim R a list of common Houston Chronicle problems)
~Jim R: "Complaint" was why I was trying to call.
~Jim R's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim R: Not one of my phone calls over three days gets my Sunday Chronicle delivered! This is now the *th day! **On Sunday morning my Houston Chronicle never arrives. First time that I call the clerk says my paper will be here in ** minutes. It never arrives. Call two more times and still no Sunday Chronicle. * *At *:** Monday morning I call again. After the third call on Monday the clerk says she will *******escalate' my Sunday paper problem. Call again for the *th time on Monday and the clerk also says she will *******escalate' my Sunday paper no show. She says my Sunday Chronicle will be here tomorrow which is Tuesday. * *Again on Tuesday my Sunday Chronicle never arrives. The clerk takes my phone number that the Chronicle already has. She says she will give my phone number to the district manager. At almost * pm on Tuesday still no Sunday Chronicle. No call from the Chronicle district manager. Still no Sunday Houston Chronicle. * *Please tell me what is going on? Over * phone calls over *
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Jim R: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim R: I'd give them a two out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Jim R: For that I would say three out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Jim R: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim R taken from his Houston Chronicle customer service problem that occurred on November 20th, 2017.