Houston Chronicle: Today is Sunday, Dec **, ****.*I have preciousl...
A Houston Chronicle customer review by GetHuman user ~Larry Porter from November 13th, 2017
Background on ~Larry Porter's case
GetHuman: ~Larry Porter - can you tell our other Houston Chronicle customers when your case took place?
~Larry Porter: Yeah. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Larry Porter a list of common Houston Chronicle problems)
~Larry Porter: "Billing issue" was why I was trying to call.
~Larry Porter's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Larry Porter: Today is Sunday, Dec **, ****.*I have preciously called the *** *** **** number several times (it only rang as busy, busy, busy)...**I am disappointed in the Houston Chronicle's response since this is not the first time deliveries have either been late or non-existent.**I await the Chronicle's response.**Thanks.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Larry Porter: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Larry Porter: I'd give them a two out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Larry Porter: For that I would say three out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Larry Porter: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Larry Porter taken from his Houston Chronicle customer service problem that occurred on November 9th, 2017.