HughesNet: Hughes Net: Do Not advertise what you can't pro...
A HughesNet customer review by GetHuman user ~Ken from November 17th, 2017
Background on ~Ken's case
GetHuman: ~Ken - can you tell our other HughesNet customers when your case took place?
~Ken: Yeah. It was late at night, on November 11th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~Ken a list of common HughesNet problems)
~Ken: "Change plan" was why I was trying to call.
~Ken's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ken: Hughes Net: Do Not advertise what you can't provide! Gen * my a.. I've been a custom computer builder for ** years. I do very high end machines. My customers come first!*No system leaves my bench until it is as perfect as it can be! When I spec. out a machine it is exactly what the customer orders plus a little bit more. True economy id Quality! Hughes net : You lie like a rug- most of your customers HATE you and the way you do business - you are all about the buck! not about service - you change phone numbers regularly - you take people's money*without delivering the service that you advertise. You and your ECO Star parent company just plain ****!!! We Americans are fed up with lousy companies like yours and bad do nothing government. Watch out babies you will go down under the weight of your own greed and non service. As a computer GEEK I will tell every person I come into contact with to stay FAR away from your very company- May you fail soon!!!F.O.A.D.
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~Ken: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ken: I'd give them a two out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~Ken: For that I would say five out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~Ken: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ken taken from his HughesNet customer service problem that occurred on November 11th, 2017.