HughesNet is a wholly owned subsidiary of EchoS...
A HughesNet customer review by GetHuman user ~sandeea from November 15th, 2017
Background on ~sandeea's case
GetHuman: ~sandeea - can you tell our other HughesNet customers when your case took place?
~sandeea: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~sandeea a list of common HughesNet problems)
~sandeea: "Change plan" was why I was trying to call.
~sandeea's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sandeea: HughesNet is a wholly owned subsidiary of EchoStar. At the end of Jan, ****, I responded to an email regarding HughesNet for Business, as I was moving my office to a location not served by cable or DSL. After speaking with the sales representative, Kevin Jackson, and explaining my service needs, I was informed that the GEN * product provide up to ** mbps download, which he indicated would more that service my business needs. Although HughesNet has a poor reputation, their entrance into the business arena and the new services, along with assurances that the service contract could be cancelled within the first ** days if it did not meet my needs without penalty, made me feel comfortable enough to take a chance. I entered into an agreement and service was installed in mid February. With the installation of the wiring and my server and networking by my IT person, we initiated our use of *********. Storms on **** and **** delayed calls for poor service until ****. At that time our spe
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~sandeea: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sandeea: I'd give them a five out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~sandeea: For that I would say one out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~sandeea: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sandeea taken from his HughesNet customer service problem that occurred on November 10th, 2017.