HughesNet: William at the home office helped take care of...

A HughesNet customer review by GetHuman user ~Expecting good service from November 16th, 2017

Background on ~Expecting good service's case

GetHuman: ~Expecting good service - can you tell our other HughesNet customers when your case took place?
~Expecting good service: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to HughesNet, and if so, how?
~Expecting good service: I used the 866-347-3292 number I found for on the GetHuman HughesNet customer phone number page I was on: HughesNet Customer Service Phone Number
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~Expecting good service a list of common HughesNet problems)
~Expecting good service: "Setup service" was why I was trying to call.

~Expecting good service's review of HughesNet customer service

GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Expecting good service: William at the home office helped take care of my cancelation of Hughnet service after I had been on the phone with their people in India for over ** minutes trying to get it done. Hughnet lied to me on several different calls from day one and when I couldn't even send emails because of their service it was canceled before the ** day start up period. If you do cancel they want $*** to come uninstall the equipment do not let them charge you this fee.
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~Expecting good service: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Expecting good service: I'd give them a one out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~Expecting good service: For that I would say two out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~Expecting good service: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Expecting good service taken from his HughesNet customer service problem that occurred on November 14th, 2017.

HughesNet

2.56 of 5 stars | 132 reviews

~Expecting good service's HughesNet Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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