HughesNet: the worst of the worst *company took ***.**ou...
A HughesNet customer review by GetHuman user ~Tess from November 17th, 2017
Background on ~Tess's case
GetHuman: ~Tess - can you tell our other HughesNet customers when your case took place?
~Tess: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~Tess a list of common HughesNet problems)
~Tess: "Overcharge on Account" was why I was trying to call.
~Tess's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tess: the worst of the worst *company took ***.**out of my bank account without my permission. I had extended the trial period *for an extra month due to the fact that there was no gen * service available in our area as I was told there would be. I cancelled the service in good faith! then out of the blue Hughes net took the money out of my account, that was on June *th. It is now July *th. I just phoned the again for the *th time and once again I am promised a return on the funds Hughes net illegally took from my bank account(without my permission)This company is major BOGUS and to even get through to them is at best painful. Do not ever give these guys a debit card or credit card - they will STEAL your money at the slightest excuse. They also LIE the DO NOT have generation * in the western region! Bad company...stay away from them. Ken Carter TC Consulting
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~Tess: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tess: I'd give them a five out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~Tess: For that I would say five out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~Tess: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tess taken from his HughesNet customer service problem that occurred on November 11th, 2017.