Next for Humana to authorize a test.
A Humana customer review by GetHuman user ~TIna Mitchell from November 26th, 2017
Background on ~TIna Mitchell's case
GetHuman: ~TIna Mitchell - can you tell our other Humana customers when your case took place?
~TIna Mitchell: Yes I can. It was afternoon, on November 25th.
GetHuman: Did you reach out to Humana, and if so, how?
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~TIna Mitchell a list of common Humana problems)
~TIna Mitchell: "Make/Chase a claim" was why I was trying to call.
~TIna Mitchell's review of Humana customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TIna Mitchell: Next for Humana to authorize a test.
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~TIna Mitchell: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TIna Mitchell: I'd give them a five out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~TIna Mitchell: For that I would say five out of five.
GetHuman: And finally- any advice for other Humana customers?
~TIna Mitchell: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TIna Mitchell taken from his Humana customer service problem that occurred on November 25th, 2017.