Ideeli: HORRIBLE!!!!!! STAY away!!!!!! i registered an...
A Ideeli customer review by GetHuman user GetHuman-75118 from November 17th, 2017
Background on GetHuman-75118's case
GetHuman: GetHuman-75118 - can you tell our other Ideeli customers when your case took place?
GetHuman-75118: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to Ideeli, and if so, how?
GetHuman: And which of these common Ideeli customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-75118 a list of common Ideeli problems)
GetHuman-75118: "Cancel order" was why I was trying to contact.
GetHuman-75118's review of Ideeli customer service
GetHuman: So how would you sum up your experience for GetHuman's Ideeli customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-75118: HORRIBLE!!!!!! STAY away!!!!!! i registered and now i am stuck with a balance to use, as unfortunatelly i bought stuff and returned it for free shipping, so now i cannot leave until i used up the balance. here is why it's bad:**. items shipped to you come with defects.**. packaging of the items is poor REALLY poor quality.**. returns take * weeks to process! so if you ship items back Mon sept * - don't expect to see any money back till Sept **th.. - i have been a customer for a year - speaking from a lot of experience.**. NO customer support! - NONE - when you contact them - nothing is ever resolved!! they are NOT attentive to your questions and never resolve anything. PLUS it takes days to hear back - and honestly - it's soooooo frustrating that you will just want to give up and let it go....**. NO customer service again - when they do contact you - they are not friendly, they are not trained to revolve issues - and it's even more frustrasting.**. pricing - honestly, it's not that
GetHuman: Let's quantify your experience contacting Ideeli. On a scale of 1 to 5, how easy is it go get help on a Ideeli problem?
GetHuman-75118: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-75118: I'd give them a one out of five on communication.
GetHuman: And what about Ideeli's ability to quickly and effectively address your problem?
GetHuman-75118: For that I would say two out of five.
GetHuman: And finally- any advice for other Ideeli customers?
GetHuman-75118: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Ideeli to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-75118 taken from his Ideeli customer service problem that occurred on November 14th, 2017.