Ikea: Sept *nd - Order Number *********I place an ord...
A Ikea customer review by GetHuman user ~peter1 from November 18th, 2017
Background on ~peter1's case
GetHuman: ~peter1 - can you tell our other Ikea customers when your case took place?
~peter1: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~peter1 a list of common Ikea problems)
~peter1: "Complaint" was why I was trying to call.
~peter1's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~peter1: Sept *nd - Order Number *********I place an order with the store - I am told they are out of stock of this particular couch and that they will call me when it arrives. I wait a week - no answer. I then call the number on the receipt (which by the way is a call center not the store because there is no way for anyone to call the store******* crazy) and they tell me they apologize for the delay and that they are going to include a complimentary delivery for the couch - I am happy can't wait! Yet they never call to schedule. I call one week later on the **th and am asking when the is delivery going to happen? The customer service rep doesn't answer my question and I ask for a manager and she literally laughs on the phone - puts me on hold and then drops the call******* Is this great service? Ya right******* **Couple hours pass and I call again - they spent ** min trying to figure out my order and ask me what happened - the girl puts me on hold and after ** minutes of waiting the call is dr
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~peter1: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~peter1: I'd give them a four out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~peter1: For that I would say five out of five.
GetHuman: And finally- any advice for other Ikea customers?
~peter1: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~peter1 taken from his Ikea customer service problem that occurred on November 12th, 2017.