Ikea: The shopping trip of **** !!! first I got lost...
A Ikea customer review by GetHuman user ~mariosa6762 from November 23rd, 2017
Background on ~mariosa6762's case
GetHuman: ~mariosa6762 - can you tell our other Ikea customers when your case took place?
~mariosa6762: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~mariosa6762 a list of common Ikea problems)
~mariosa6762: "Change order" was why I was trying to call.
~mariosa6762's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mariosa6762: The shopping trip of **** !!! first I got lost freaking store to confusing. It took me * hour to find out how to purchase a dresser. A fu@*% older guy employee was so rude to me, he told me " You could lift the items yourself and if you need help obviously we will help " The employee did not have the courtesy to walk with me to help me lift the items he said: "If you see a worker over there ask f... See More
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~mariosa6762: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mariosa6762: I'd give them a one out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~mariosa6762: For that I would say three out of five.
GetHuman: And finally- any advice for other Ikea customers?
~mariosa6762: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mariosa6762 taken from his Ikea customer service problem that occurred on November 19th, 2017.