Ikea: called *x waited on hold without speaking to an...
A Ikea customer review by GetHuman user ~mj3844 from November 23rd, 2017
Background on ~mj3844's case
GetHuman: ~mj3844 - can you tell our other Ikea customers when your case took place?
~mj3844: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~mj3844 a list of common Ikea problems)
~mj3844: "Cancel order" was why I was trying to call.
~mj3844's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mj3844: called *x waited on hold without speaking to anyone for average of ** minutes each time.. there is absolutely no way they are so busy everyday all day that customer service lines cannot take phone calls in a timely manner. i paid $****.** for furniture and paid extra for delivery and installation. installer was rude and argumentative and attempted to "short cut" each product they were putting together. I am waiting to have each item removed and returned as i will NEVER do business with ikea again. For such a big company your customer service is about as cheap as your products.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~mj3844: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mj3844: I'd give them a one out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~mj3844: For that I would say two out of five.
GetHuman: And finally- any advice for other Ikea customers?
~mj3844: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mj3844 taken from his Ikea customer service problem that occurred on November 20th, 2017.