Independence Blue Cross: They did not hire enough people to handle the A...
A Independence Blue Cross customer review by GetHuman user ~Susie from Philly from November 20th, 2017
Background on ~Susie from Philly's case
GetHuman: ~Susie from Philly - can you tell our other Independence Blue Cross customers when your case took place?
~Susie from Philly: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Independence Blue Cross, and if so, how?
GetHuman: And which of these common Independence Blue Cross customer issues best describes the reason you wanted to talk to them?
(Shows ~Susie from Philly a list of common Independence Blue Cross problems)
~Susie from Philly: "Renew coverage" was why I was trying to call.
~Susie from Philly's review of Independence Blue Cross customer service
GetHuman: So how would you sum up your experience for GetHuman's Independence Blue Cross customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susie from Philly: They did not hire enough people to handle the ACA influx, their computer systems aren't integrated and the CSRs are poorly trained. Polite, but they have no idea how to fix any complex problems.
GetHuman: Let's quantify your experience contacting Independence Blue Cross. On a scale of 1 to 5, how easy is it go get help on a Independence Blue Cross problem?
~Susie from Philly: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susie from Philly: I'd give them a two out of five on communication.
GetHuman: And what about Independence Blue Cross's ability to quickly and effectively address your problem?
~Susie from Philly: For that I would say one out of five.
GetHuman: And finally- any advice for other Independence Blue Cross customers?
~Susie from Philly: Call them early in the day or late. Don't forget any personal or account information you might need for Independence Blue Cross to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susie from Philly taken from his Independence Blue Cross customer service problem that occurred on November 19th, 2017.