Jacksonville Electric Authority: JEA is ripping us off by overcharging for the w...
A Jacksonville Electric Authority customer review by GetHuman user ~Pavel D from November 7th, 2017
Background on ~Pavel D's case
GetHuman: ~Pavel D - can you tell our other Jacksonville Electric Authority customers when your case took place?
~Pavel D: Sure. It was afternoon, on October 28th.
GetHuman: Did you reach out to Jacksonville Electric Authority, and if so, how?
GetHuman: And which of these common Jacksonville Electric Authority customer issues best describes the reason you wanted to talk to them?
(Shows ~Pavel D a list of common Jacksonville Electric Authority problems)
~Pavel D: "Book appointment" was why I was trying to call.
~Pavel D's review of Jacksonville Electric Authority customer service
GetHuman: So how would you sum up your experience for GetHuman's Jacksonville Electric Authority customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pavel D: JEA is ripping us off by overcharging for the water and sewer. for the past * months JEA have been trying to charge us for ***** gallons of water even known we don't use it. one evening we have clocked the meter by turning everything off and draining few gallons of water and realized that meter actually spawn to *** gallons in few minutes. Despite all the complaints via phone JEA have not done anything to repair the problem and still sending us bills with ridiculous amounts of water consumption.**We are going to complain to every possible newspaper to expose this scam on the part of JEA - Jacksonville Electric Authority running a scam on Jacksonville residents.
GetHuman: Let's quantify your experience contacting Jacksonville Electric Authority. On a scale of 1 to 5, how easy is it go get help on a Jacksonville Electric Authority problem?
~Pavel D: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pavel D: I'd give them a three out of five on communication.
GetHuman: And what about Jacksonville Electric Authority's ability to quickly and effectively address your problem?
~Pavel D: For that I would say five out of five.
GetHuman: And finally- any advice for other Jacksonville Electric Authority customers?
~Pavel D: Call them early in the day or late. Don't forget any personal or account information you might need for Jacksonville Electric Authority to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pavel D taken from his Jacksonville Electric Authority customer service problem that occurred on October 28th, 2017.