Jersey Central Power & Light (JCP&L): I have had * power outages in October. Their v...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~Frustrated in New Jersey from November 1st, 2017
Background on ~Frustrated in New Jersey's case
GetHuman: ~Frustrated in New Jersey - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~Frustrated in New Jersey: Yes. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated in New Jersey a list of common Jersey Central Power & Light (JCP&L) problems)
~Frustrated in New Jersey: "Cancel service" was why I was trying to call.
~Frustrated in New Jersey's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated in New Jersey: I have had * power outages in October. Their voice activated system does not provide a choice to connect to anyone to discuss this problem. In fact, their system to report an outage is totally cumberson, frustrating and ineffective. I am going to report this to my state utility commission.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~Frustrated in New Jersey: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated in New Jersey: I'd give them a three out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~Frustrated in New Jersey: For that I would say four out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~Frustrated in New Jersey: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated in New Jersey taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on October 30th, 2017.