Jersey Central Power & Light (JCP&L): JCP&L did not cause the outages, but not giving...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~fooodman11 from November 7th, 2017
Background on ~fooodman11's case
GetHuman: ~fooodman11 - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~fooodman11: Yes. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~fooodman11 a list of common Jersey Central Power & Light (JCP&L) problems)
~fooodman11: "Lower my bill" was why I was trying to call.
~fooodman11's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fooodman11: JCP&L did not cause the outages, but not giving additional information, not allowing you to speak to a supervisor, and sticking to the dumb message "we do not have an estimate for resolution" is an insult to our intelligence. You mean to tell me ***'s of utility trucks are wandering around North Jersey, waiting for a divine message as to where to go next? Bulls*it. This is how you are allowed to act when you are a monopoly!
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~fooodman11: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fooodman11: I'd give them a five out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~fooodman11: For that I would say four out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~fooodman11: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fooodman11 taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on October 29th, 2017.